Frequently Asked Questions

General

Commercially available reusable cups only have a small drinking opening, which significantly limits your drinking experience. The lid locks in the aroma and you cannot enjoy your drink as much as you would like.
Our innovative closure system with its large drinking opening allows you to enjoy a delicious aroma experience. You also no longer need an annoying lid that gets lost over time or is difficult to clean.
With the IRISgo® cup you have no worries and honestly: Have you ever seen such a stylish thermal cup?

Yes, the IRISgo® cup is leak-proof and protected against opening on its own if the IRISgo® cup is tightly closed – like a standard threaded cap.

The IRISgo® cup is easy to clean by hand. Use warm water and a cloth, brush or sponge.
The IRISgo® cup does not need to be dismantled for cleaning.

We recommend that you clean the IRISgo® cup with warm water after each use.

The IRISgo® cup was developed entirely in Switzerland. The IRISgo® cup is also produced in Switzerland.

We are very pleased that you are interested in the IRISgo® bundles and even want to engrave your IRISgo® cups.

We are currently working on this feature and hope to have it ready soon.

Your shipping confirmation will give you detailed information about tracking your shipment.

You should be able to enjoy your drinks from the IRISgo® cup as quickly as possible. That's why we do our best to deliver your order as quickly as possible.

If your product is damaged or faulty, please contact our customer support using the contact form .

Customer service is our top priority.
We will definitely find a suitable solution for you.

The idea of ​​IRISgo® came about after friends of our founders came into contact with knockout drops. A sad event that got them thinking. Ultimately, the inspiration for the innovative closure system came from the James Bond film intro. It took countless hours of development work until the first IRISgo® product was ready for the market.

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Delivery & Payment

If you are quick enough and your order has not already been processed, you can contact our customer support here with your request.

We currently deliver within Switzerland, Liechtenstein, Germany and Austria.

Shipping is climate neutral for every order and free from 35 CHF.

For orders under 35 CHF we charge a shipping fee of 7 CHF.

If you can't wait to try your IRISgo® products and want to receive your package extra quickly, you can also book express shipping for 9 CHF.

After your package has been handed over to our shipping partner, you will receive a shipping confirmation by email. This contains a link to track your shipment.

If you place your order on a weekend, you will not receive confirmation until Monday at the earliest.

We're sorry you're still waiting for delivery. Nobody likes to wait longer than necessary for an order.

Please contact us using the contact form on our website with the subject 'Shipping'. Our team will try to find out why your order was delayed and where the shipment is.

A package can sometimes go through a lot on its way to you. Please contact us using the contact form if your goods have been damaged in transit so that we can clarify the situation and offer you a suitable solution.

Customer service is our top priority. Of course, your product will be replaced if it arrives damaged.

In this case, please contact our customer support so that we can investigate the matter and find a suitable solution for you.

You can pay with TWINT, Paypal, Visa, Mastercard, Maestro, Apple Pay, Google Pay, UnionPay or American Express.

Unfortunately, it is currently not possible to pay by invoice.

IRISgo® cup

Turn the top part of the IRISgo® cup clockwise to close it and anti-clockwise to open it again. It couldn't be easier. You can find detailed instructions on how to use it here .

IMPORTANT!
Once opened, do not continue turning anti-clockwise and store open.

The IRISgo® cup is made of three different materials. The lower part is made of double-walled vacuum-insulated stainless steel, which keeps your drinks hot or cold. The upper component is made of polypropylene, which is BPA-free, easy to handle and offers a pleasant drinking experience. The membrane of the closure is made of 100% highly elastic and temperature-resistant silicone. It is also odorless and food-safe (FDA compliant).

B-goods are products that have slight visual defects. They are all fully functional, but unfortunately have small scratches or dents, which is why we cannot sell them as A-goods. For sustainability reasons, however, we do not want to dispose of them, but sell them at a reduced price. You can find more information on the respective product page .

If you have closed your IRISgo® cup correctly, it cannot open uncontrollably in your bag. The principle works in the same way as a standard threaded cap that is used on most bottles.
Always transport your IRISgo® cup upright.

Thanks to the vacuum insulation of the IRISgo® cup, your drinks stay warm for up to 3 hours and cold for up to 6 hours.

The IRISgo® cup is not dishwasher safe and must be cleaned by hand. Clean the IRISgo® cup with warm water and a soft cloth, sponge or brush.

There are no universal standard holders for cars, but with a diameter of 75mm the IRISgo® cup fits into most cup holders.

If you would like to recycle your IRISgo® cup, simply contact us with your request and together we will find a solution for you and your IRISgo® cup.

Otherwise, dispose of your IRISgo® cup in the scrap metal. You do not have to disassemble the IRISgo® cup to do this.

Accesories

1. Put the Cover on the IRISgo® cup (cover and protect the closure)
2. Transport IRISgo cup®
3. Remove the Cover and place it over the bottom of the IRISgo® cup (anti-slip)
4. Remove the Cover and clean

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You can quickly and safely drink your drinks on the go when you are in a hurry.
In addition, with the Rush Lid you can use your IRISgo® cup perfectly in the car.

1. Pour the drink into the IRISgo® cup
2. Place the Rush Lid on the IRISgo® cup
3. Enjoy a drink
4. Remove and clean after use.

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Both products are made of temperature-resistant silicone and are BPA-free.

You can clean the Cover and the Rush Lid in the dishwasher.

The Cleaning Brush is made in Switzerland. Only Swiss beech wood is used. The bristles are made of bio-based plastic, which is made from castor oil (instead of petroleum).

🌍 100% plastic-free & vegan

The brush head has been precisely adapted to the shape of the IRISgo® cup. This brush shape ensures optimal cleaning of the IRISgo® cup.